What if my package gets lost or arrives damaged?Updated 3 months ago

Lost packages

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team here with your order number and any relevant details. For further concerns about lost packages please check another common reason that a package shows delivered but still hasn't arrived here.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team here immediately of receiving the package and include photos of the damaged items or package so we can escalate this for our team's review.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.