My package shows delivered but still hasn't arrived.Updated 4 months ago
We have noticed a trend that they've been marking a lot of packages as "Delivered" a day or two before it is actually dropped off, so it might still be on its way!
The next best thing to do is call your local post office/UPS store, or go there in person, and provide them with your tracking number. In most cases, they are able to talk to the driver and track down the missing package.
If they cannot locate it, the next step is to initiate a Missing Mail Search with the USPS/UPS through these links here:
After you've filed a claim, please email us the reference number, order number (begins with TLN), and email address to [email protected] and our amazing team will help you get the issue resolved!
Please note, stolen packages are a federal offense and if and when a claim is launched any guilty party will be fully prosecuted.